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All of the questions we are asked most commonly, for your ease of use

What happens in the event of a power cut?

An emergency manual override feature that works on either the inside or both sides of the gate is included in each automation kit we offer. During the site visit, we will specify which one meets your specific requirements the best.

Typically, this manual release takes the form of a straightforward key that lets go of the motor drive, allowing the gate(s) to be opened and closed until the problem can be fixed.

How do my visitors leave?

It may sound daft, but this question can easily be overlooked! There are a number options to consider both in terms of security and convenience.

You can let persons out by your remote control hand set, activate the gates from the house via the intercom, fit a exit push button, fit an exit code pad, install an induction ground loop set for ‘auto exit’.

Do You Deliver to My Address?

Yes, all the product supplied and manufactured by AGD Systems are delivered to the address stated at the point of order. and all quotes from AGD Systems will include delivery details and costs.

Can I Book a specific Delivery Date?

Yes, however due to the gates all being custom made we offer an approximate date of product completion but can arrange a specific date for delivery once the gate production has been completed.

Who should I contact if I need help?

You can contact us via Telephone: 01933 229123, Email: enquiries@agdsystems.co.uk or alternatively you can contact us view the Contact us button on our website.

Where can I find the Terms and Conditions?

AGD Terms and Conditions can be found on the bottom of every quote, via the “Terms and Conditions” Link and via the "Terms and Conditions" link in the footer of our websites.

Why Should I buy Electric Gates from AGD Systems?

We are one of a few long established gate automation and bespoke gate installers in the UK in a market where there is still too much misunderstanding on safety compliance and the law regarding the use and specification of remote control electric gates.


We have been supplying and installing electric gates for domestic and commercial clients since 1986 and can honestly say every single installation has been carried out to the highest standards and is totally compliance with UK law.

 

Electric gates are serious ‘machines’ and should be specified to suit the client and the application every time. Just buying a load of components off the internet and hoping that they all work together properly and also comply is very risky..

 

With nearly 40 years experience now and providing the very highest quality gates and equipment, we also offer a full ongoing service and maintenance for our gates once installed for the longest and most reliable lifespan.

 

More information about AGD Systems

How Long Does It Take for Delivery of The Gate?

From the day of order between 10-12 week to complete the project. 2-3 weeks for drawing, 6 weeks production, we book in installation once we know exact date of gate delivery and minimum 4 days for installation required.

Returns And Refunds:

14.1 Before We begin to provide the Services or the Goods are delivered, and provided you are a consumer not in the course of a business you have the following right to cancel an Order for Goods (other than made-to-measure Goods) and/or Services, including where you choose to cancel because We are affected by an Event Outside Our Control or We change these Terms under clause 3.1 to your material disadvantage:

(a) You may cancel any Order for Goods and/or Services within 14 days of placing an Order where the order was made at your home or through computer in your home and you have not signed a waiver. We will confirm your cancellation in writing to you.

(b) If you cancel an Order under clause 14.1(a) and you have made any payment in advance for Services that have not been provided to you, or Goods that have not been delivered to you, we will refund these amounts to you.

(c) Where you have cancelled an Order because of Our failure to comply with these Terms (except where We have been affected by an Event Outside Our Control), you do not have to make any payment to Us. This does not affect your statutory rights and you can obtain advice from your local Citizens Advice Bureau or Trading Standards Office.

14.2 Unfortunately, as the made-to-measure Goods are made to your requirements, you will not be able to cancel your Order once made (but this will not affect your legal rights as a consumer in relation to made-to-measure Goods that are faulty or not as described).

14.3 If you have placed an Order with us, you may cancel the Order within 48 hours of placing the Order provided, we have not commenced the Services and/or delivery of the Goods.

14.4 You may also cancel the Order because We are affected by an Event Outside Our Control or We change these Terms under Clause 3.1 to your material disadvantage.

14.5 Any cancellation under Clauses 14.3 and 14.4 can be done by contacting Us and we will confirm the cancellation in writing to you.

For more information on our returns please see our Terms and Conditions

Can I order spare parts?

AGD Systems do not currently offer spare parts, the only parts we offer are provided with the installation project.

Will my gate carry any warranties or guarantees?

New Systems installed by AGD Systems will have a 2-year guarantee and parts warranty subject to systems being serviced annually. An electric gate system is a machine which needs servicing like most mechanical items do and it is particularly important to have the safety detection systems checked and all pressure settings checked on a regular basis.

Some aluminium gates we offer can carry up to a 25-year warranty on finish and many carry exceptionally long guarantees because of their natural stability and corrosion resistance

NB: Our warranty does not cover batteries, nor does it cover previously installed automation, gates, posts, piers, or other related items by other companies. 

Which type of gate system is best for me?

When looking for a solution that meets your exact requirements, there are a lot of things to think about.

Security, ease of use, aesthetics, privacy, automation type, and property access will all be taken into consideration. Once we have discussed your requirements and priorities. We will be able to recommend the best gate solution once we know what you want.

Will I need planning permission?

Usually not, but if you live in a conservation area or have a listed building, you may need planning permission. It's a clever idea to check with the local planning department in your area.

You are responsible for obtaining the appropriate Planning Permission. Before any work begins, we recommend being open with the planning authorities. Retrospective permission is expensive and rarely successful after an event.

To comply with listed building consent, specific gate designs may be required in certain locations; typically, we can supply these designs. Steel designs have also been requested in the past for listed buildings and conservation areas, though timber is the most common specialist request.

Do Prices Include VAT?

AGD Systems have worked with domestic and commercial clients since 1986 and the price quoted will clearly state the price including VAT and excluding VAT.

 

We try to keep all our prices as clear as possible with options and extras priced separately and with a clear description of their relevance to your gate, personal, or site conditions..

 

Which Cards Do You Accept?

We accept payment using all major credit and debit cards, but cannot except American Express.

Which type of electric gate system is best for me?

When looking for an automatic electric entrance gate solution that meets your exact requirements, there are a lot of things to think about.

 

Security, ease of use, aesthetics, privacy, automation type, and property access will all be taken into consideration.

Security - For security, you need a gate design which isn't easy to climb over, a design which makes climbing harder like a solid gate or one with vertical bars, also a greater height for the gates. Consider exactly how the electric gates actually lock when closed?  A sliding or cantilever gate has the best standard form of security if the gate is subject to an attempted forced entry.

Material - Aluminium is possibly the most popular right now, but cheap aluminium entrance gates can be very bad news and a bad purchase. The best aluminium gates are bonded and screwed in the most important areas, unlike cheap gates which are riveted together and fal aprt quite fast with the rattling and forces during use. Steel or timber is still very popular on period and other property types. Composite gates are still rare and a little delicate.

Aesthetics - The visual appearance is entirely up to you, unless you are buying off the shelf gates, but these are usually smaller, budget build and lower height sizes, especially on many ecommerce sites for gates. For a high quality electric entrance gate system you should be able to specify the design for your own taste. This isn't difficult to achieve these days, especially if the gates are manufactured in the UK.

 

Ease of Use - If the gates are electrically operated then the ease of use shouldn’t be a problem for anyone, just a push of a button on a remote or a couple of clicks on your smartphone app.
In some cases we do focus on a simpler manual emergency release system if there is any doubt about the customers ability to open in an emergency.

 

AGD Systems specialise in customised electric gate systems and therefore we try to make sure you get the very best gates for your requirements and not just sell gates and the automation equipment for the sake of an easy sale… We have done this since 1986…

 

What is the average size for entrance gates in the UK?

There is such a wide variation of opinion on this because in the UK we have so many different houses and very old houses too with smaller everything..

For the sake of being ‘fit for purpose’ a domestic gate entrance should ideally be between about 3.6m (12 feet) and 4.5m (14’9”) wide, simply to allow all sorts of vehicles in and out with ease, especially emergency services if your house is down a long driveway This is referring to a double gate entrance in traditional terms and with 2 gate leaves if using swing gates. For a single gate opening the size is around 2.5m - 3m.
Depending on the main property and its proximity to the gate entrance, it is also fairly essential that emergency services can access the property when required, so an open gate width which enables a fire engine to enter easily ought to be a factor.

 

Other factors such as turning in angle ability and proximity to a main public road or pathway can also affect a gate width when specifying and installing from scratch. If you have to swing into your gates off a busy main road you would surely like to be able to fit your vehicle in the space in front of your gates whilst you wait for the gates to open? Therefore the length available in front of your gates is often equally important and may affect your entrance gate width when designing.

Of course you can buy a set of gates at say 4m wide, but if they are swing gates and can only open to 90 degrees you may lose a fair bit of the actual drive through width once open.
The depth of the gates and types of hinges fitted will all take drive through width off your final entrance.  Sliding gates offer better solutions to this issue assuming you have the space for the gate to one side?


Many aluminium and steel gates offered online will be presented as the smallest sizes to show the lowest prices, so please be aware of this when researching, because an attractive gate price showing, but only for a 3m wide opening might well not work for you or your property.

Think big when installing electric gates as it will pay dividends in the end. Vehicles have become so much larger over the years, especially with 4x4 vehicles being so popular and they are long too so the width when having to drive in at an angle can be quite deceiving…


Optimising your opening when you have no choice means a careful consideration to the gate mechanism all round to maximise the final width when open. We can offer bi folding and concertina gates for any openings which are already tight and there is no other space to use.